Three days had gone by and she still had not received the package. I wasn't too worried. Maybe it'll just take an extra day since we are on opposite coasts. Fourth day, nothing. Fifth day, nothing. Now I'm starting to panic, she's starting to panic and we have no idea where the invites are. I didn't purchase tracking because I had never had a problem with a lost package before. But, of course, my most important sale to date was the one to get lost. What am I going to do? In this situation, there is no question. I knew I had to make it right for the customer no matter the cost. I was ready to start the stamping process again, as this wonderful customer was willing to wait.
On Friday, almost a week after the package was supposed to arrive, my customer called me to tell me that her post office had it waiting for her to pick up. Apparently it was too big to leave at her door, yet they couldn't leave her a note to let her know!?!? We were both extremely relieved. Now, had I purchased tracking for the package I may have saved us both some worry.
Note to self: Next time purchase tracking, or go through UPS (tracking is included)!